Kiosks offer a secure and easy-to-use facility for members to self-serve cash lodgements/withdrawals, cheque lodgements and statement requests without having to wait for a teller.
Members can also split cash or cheque deposits across multiple accounts or balances, so they no longer have to perform separate transactions when trying to update multiple accounts.
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Our visual savings card offers an alternative to saving stamp schemes and provides members with a new service that meets AML requirements, protecting you against fraudulent activity. The kiosk also incorporates a system for detecting forged notes, fully in line with the Banknote Recycling Framework (BRF). Once the kiosk has identified a forged or unfit note, it is quarantined by the system, which asks the member to contact a member of staff. Staff can then manually examine the notes in question and take action from there.
The kiosks help reduce queues in Credit Unions by allowing members to self-serve. These positive interactions allow staff to give more time and effort to promoting services such as loans. Members who simply want to withdraw cash can do so conveniently, avoiding the queues, and still leave with a smile on their face.”
IT & Projects Officer
Cara Credit Union
Cara Credit Union use a kiosk, powered by Wellington IT, to allow their members to self-serve and provide an even better member experience.
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