Digital Suite
Transforming Member Services with the Lurgan Credit Union Mobile Banking App
The introduction of cuMobile has revolutionised how Credit Union members manage their finances, providing them with numerous benefits that enhance convenience, security and financial control.
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Successful Launch of St Canice’s Kilkenny Credit Union’s New Deposit Account Product
At the end of February 2024, St Canice’s Kilkenny Credit Union introduced their latest offering to members: a 2-year fixed term deposit account product. The launch marked a significant milestone for the Credit Union, showcasing their commitment to providing diverse and competitive financial solutions tailored to their members’ needs.
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Tipperary Credit Union expands loan book with €800,000 in Revolving Credit drawdowns
Tipperary Credit Union offers a variety of financial products and services to its members, including top-up loans. The Credit Union noticed that its manual processes for managing and administering these types of loans were time-consuming and prone to errors. To address these challenges, Tipperary Credit Union worked with Wellington IT and other Credit Unions to […]
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Digital Suite
Revolutionising Customer Support: Wellington IT’s Knowledge Base Transformation
On 29th April 2022, Wellington IT launched their new Knowledge Base (KB). The new Knowledge Base serves as a centralised repository for storing, organising, and accessing all Wellington IT product information. This ensures that all relevant content is easily accessible to customers, reducing the time spent searching across disparate sources.
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Newry Credit Union ring in 60 years with a new website
At Wellington IT, led by Glenn Burgess, our Web Developer, we have the skills to create a website that will elevate your Credit Union and the expertise to ensure that it is secure and compliant. We recently worked with Newry Credit Union to build their new website (just in time for their 60th anniversary celebrations.) […]
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Newry Credit Union save £12,000 and counting in labor and stationery costs since implementing Digital Signature Pads
Newry Credit Union is continuously embracing new digital technologies to improve its operations and services. The mission of Newry Credit Union aligns with that of Wellington IT and with the support of Wellington IT, Newry Credit Union has adopted Digital Signature Pads.
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Growth & Lending
Improved loans processing at 1st Alliance
Processing a loan at 1st Alliance could take up to a week, was completely paper-based and required manual checking. Now, processing a loan is completely paperless, and takes just five minutes.
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A new website revitalises approach to loans at Letterkenny
On average, a visitor to your website decides whether to stay or leave in just 10 seconds. With statistics like these in mind, Letterkenny Credit Union began work on a new & improved website alongside the web team at Wellington IT.
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Efficiency, accuracy, & peace of mind for Core Credit Union
The merger that created Core Credit Union presented unique challenges. It was one of the first set of mergers through The Credit Union Restructuring Board (ReBo) as well as the difficult task of merging three Credit Unions at the one time.
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Core System
35% increase in online usage for Gurranabraher
If Gurranabraher Credit Union wanted to attract new members and increase member loyalty, they knew the best way to do this was to invest in member experience, utilising both the technology and strategic partnership offered by Wellington IT.
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Improving through technology for Wexford
Wexford Credit Union successfully transitioned to a new IT system which will enable its 38,500 members to avail of new services. The Credit Union will also be able to meet their operational and compliance needs, meeting strategic objectives.
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Strategy that connects to members for Tallaght West
In order to ensure minimal disruption to IT provision and member services throughout Tallaght West’s move, the staff at Wellington IT worked alongside Credit Union staff to ensure that what they needed was delivered on time.
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Digital Suite
48% new member growth for HSSCU with Digital Member Onboarding
Since implementing Digital Member Onboarding, HSSCU have increased new membership by 48%, gaining new members from other geographic locations and from other fields within the healthcare industry.
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Success at St. Paul’s with current accounts
In order to fulfil their strategy of being the primary financial provider to their members, St. Paul’s Garda Credit Union realised they needed to offer full banking services, which included a current account and a new debit card.
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75% time savings for 1st Alliance Credit Union with cuOnline+
Since making the switch to cuOnline+ 1st Alliance Credit Union are seeing an increase in new membership and growing their loan book.
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Growth & Lending
Ballina Credit Union saves 17% of their time with a Kiosk
Since introducing a self-service kiosk into their branch, Ballina Credit Union are enhancing their members’ experience whilst generating 17% time efficiencies.
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St Dominic CU reach new demographic with Current Accounts
St Dominic Credit Union introduced the Member Personal Current Account (MPCAS) solution in the summer of 2019 as part of a strategic vision to appeal to a new demographic.
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Letterkenny CU experience 170% increase in Kiosk usage
Letterkenny Credit Union are experiencing a 170% increase in Kiosk usage amidst COVID-19. It’s also proven an incredibly useful machine to help their members with social distancing in branch.
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Infrastructure
Assurance for Ardee Credit Union with Wellington’s IT Managed Service
Wellington IT’s IT Managed Service provides peace of mind to Ardee that a trusted partner is looking after their IT. It’s also freeing up their time to focus on their digital strategy.
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15%+ increase in loan applications due to Enniscorthy Credit Union’s new website
A new website with top security, an accurate loans calculator and intuitive experience for members have resulted in a 15% increase in loan applications for Enniscorthy Credit Union.
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Infrastructure
North Midlands expanding their services with support from Well-IT
From mergers to hardware refreshes and new online services to current account offerings, North Midlands Credit Union have provided more choice and better services to their members.
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Digital Suite
15%+ of Community Credit Union’s loans are coming in via their brand new website
Since launching their new website 2 months ago, Community Credit Union have seen 165 loan enquires come through via web.
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Central Liverpool Credit Union save 6 hours per week with cuInsight
Geoff McKay, Business Development Manager at Central Liverpool Credit Union uses cuInsight to pull reports so board members and the management team can review performance right across the entire Credit Union.
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Ballincollig saving 10 hours per week with loans automation!
At Ballincollig Credit Union, lending was very much paper based and still relied mainly on staff input on the rationalisation on lending. Therefore, they needed a system that would reduce the need for excessive manual data entry and calculations, and which could also assist with the decision-making process.
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Growth & Lending
Cara save an average of 45 hours operation time per week with kiosks
Cara Credit Union use a kiosk, powered by Wellington IT, to allow their members to self-serve and provide an even better member experience.
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St Paul’s Garda CU Mortgage portfolio predicted to reach €40m!
St Paul’s Garda Credit Union has a nationwide membership base of almost 34,000 Garda, Garda Staff and family members, and offers a wide range of financial products and services, including mortgages. While the Credit Union could offer variable-rate mortgages, they did not have the capability to offer fixed-rate mortgages, which was a growing member demand.
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20% of Core Credit Union members now onboarding with ID&V
ID&V liveness test provides a sleek, modern experience for their new members and the reporting is extremely beneficial from a compliance and KYC point of view – saving Core CU time and costs!
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Growth & Lending
North Midlands CU see increase of 59% in web loans since rebrand
North Midlands Credit Union launched their rebrand with a brand new member-centric website and since this, have experienced a 59% increase in web loans.
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