Introduction
In today’s rapidly evolving digital landscape, AI offers transformative potential to drive efficiency, streamline processes, and elevate customer experiences. This initiative focused on exploring how AI can be effectively leveraged across our business, from automating routine tasks and enhancing data-driven decision-making to enabling the development of innovative AI-powered products and services.
We spoke to James about the importance of embracing AI and how it can be used to streamline day to day work tasks in the Credit Union.
What work have you done with Volaris before coming to Wellington IT?
At Volaris, I created an AI Playbook by researching and compiling insights on AI to help VBUs like Wellington IT understand how to leverage this transformative technology and integrate it effectively into their operations.
What does your role at Wellington IT involve?
I am guiding the strategic direction of AI adoption at Wellington IT by providing expertise on effective AI usage, advising on AI-driven solutions to address business challenges and opportunities, and implementing risk mitigation strategies. My aim is to improve efficiency and deliver greater value to customers and their members.
How can we utilise AI to help use streamline our working day?
AI has become more accessible and powerful than ever, offering specialised tools like coding assistants to streamline writing and testing code, as well as the ability to create custom solutions such as internal support chatbots that enhance efficiency across specific business functions. Additionally, general-purpose AI tools like Microsoft Copilot empower staff to work smarter, boost productivity, and approach everyday tasks with greater innovation.
How is Wellington IT adopting AI?
Wellington IT is embracing AI through three key initiatives: educating staff on using AI effectively and responsibly while trialing Microsoft Copilot, experimenting with targeted AI-driven solutions across various business functions, and establishing an AI Committee to guide AI adoption and ensure ethical governance.
How can AI benefit Credit Unions?
AI can transform Credit Unions by enabling faster, more efficient service delivery through tools like self-service support. It also provides opportunities to enhance Wellington IT’s software with innovative AI features, improving member experiences and delivering greater value to Credit Unions.
Learn more about transformation at Wellington IT