Arrival and Welcome
Guests will arrive to The Dublin Royal Convention Centre, Le Pole Square, between 09:30 – 10:30, for registration, networking and a light breakfast.
cuEngage Live! will kick off at 10:30 sharp, so please leave enough time to get registered for the day.
Ian Glenn, CEO of Wellington IT, will welcome guests, contextualise the agenda of the day and introduce the theme; The Next Generation Credit Union!
10:45 - 12:15
Morning Breakout Session #1: Captivate the Next Generation Member! The key to sustainable growth.
Led by Ian Glenn, CEO, Jonathan Wilson, COO and Alan Adair, Digital Tech Lead at Wellington IT. With special guest speaker, Patrick Lawlor, Head of Professional Advisory Services.
This immersive breakout session will cover:
- The Next Gen. Mobile App, including planned future innovative UI design
- A deep-dive into app usage patterns.
- Uncovering hidden features of the mobile app
- Harnessing the power of workflow-driven push notifications to drive member engagement and promote ESG initiatives.
- Discover the power of convenience, with insights into seamless member journeys online, from onboarding to loan applications.
- Explore how the mobile app can pave the way for a “Green Credit Union”
- Key Mastercard updates, including the revolutionary Snowdrop project, which improves the mobile app UI whilst combatting fraud.
- Patrick Lawlor will lead the discussion on how Revolving Credit is a transformative solution that will be a catalyst in driving younger members to join their Credit Union.
10:45 - 12:15
Morning Breakout Session #2: Staying Ahead of the Curve: Powering Success Through the Digital Operational Resilience Act & SEPA Instant Payments
Led by Ben Roy, Compliance & Data Protection Officer at Wellington IT. With special guest speakers, Seamus Newcombe, CEO and Kira Magennis, Head of SEPA Payments, Payac Services.
This engaging breakout session will cover:
- Background and basis to the evolving regulatory demand to demonstrate operational resilience
- The Wellington IT proactive approach to giving CUs assurance to address CBI requirements
- The outlook – D.O.R.A; whether Credit Union exemption is lifted or not, the best practices should be the benchmark considering constant member demand and significant regulatory changes
- Background to SEPA Instant Payments (basics; incl timelines) as well as the key role Payac is playing to bring this transformative initiative to the Irish CU Market
- Defining the roles and responsibilities within SEPA Instant Payments and discussing the opportunities, the risks and preventive measures to be brought ins
- Top Tips for navigating this evolving landscape
12:15-13:00: A Fireside Chat with Miriam Galvin
We’re thrilled to have Miriam Galvin, Credit Union Policy, Shareholding and Financial Advisory Division, attend cuEngage Live! to discuss The Credit Union Amendment Act 2023. Miriam will cover membership modernisation, collaborative Credit Unions and referrals.
You will be given the opportunity to submit questions for Miriam ahead of the event. More information on this will be sent to you before the event.
This will be followed by a networking lunch from 13:00 – 14:30.
14:30 - 16:00
Afternoon Breakout Session #1: Get your head IN the Cloud!
Led by Stephen Bird, Infrastructure Operations Manager at Wellington IT. With special guest speakers Barry McCullagh Service Planner, and Dermot Lahey Head of Implementation UK & Ireland, Digital Realty.
This engaging technical session is perfect for your techy team, and will cover:
- Private vs Public Cloud
- Datacentre Infrastructure and the important role it plays to support Credit Union services
- Meet some of the Wellington IT Cloud Team!
- A deep-dive into the Private Cloud offering
- Gain insights into reporting and dashboard with SolarWinds.
- What the future looks like in the Cloud
- Overview of Digital Realty
- Digital Realty’s partnership with Wellington IT in regards to the Private Cloud, connectivity, security and compliance
14:30 - 16:00
Afternoon Breakout Session #2: Lending for Success: Paving the Way for Sustainable Growth!
Led by John McCandless, Head of Professional Services at Wellington IT. Special Guest Speakers David Hewson, Data Analytics at ILCU and Pat Corcoran, Director at RW Pierce.
This immersive session will cover:
- Key technologies that are available to boost your loan book, including Automated Decisions and Open Banking
- How Scion supports “The Green Credit Union” with special features and modules that can boost ESG initiatives
- Top Tips for implementing lending workflows and member engagement through Account Monitoring
- “Are you leaving money on the table?”
- Pat Corcoran from RW Pierce will share his expertise on leveraging data analytics to enhance Credit Union operations, marketing and member services. It’s an excellent opportunity to gain insights into the latest trends and technologies shaping the future of Credit Unions.
- David Hewson, Data Analytics from ILCU will discuss key trends in the Credit Union sector, particularly recent trends in lending.
Conclusion: Unlocking the Next Gen. Credit Union & Summer BBQ
Led by Ian Glenn, CEO of Wellington IT
At 16:00, everyone will regroup for our final session of the day.
After a successful day of collaboration and engagement, we will provide a brief summary of key learnings and takeaways from the breakout sessions. This is fundamental to share, especially for those who missed certain breakout sessions.These key takeaways are vital for determining our action plans that we will all take back with us, on how to Unlock the Next Generation Credit Union!
We will conclude the formal part of the day with spot prizes based on the most engagement throughout the day.
We will kick off our Summer BBQ in the courtyard at 4:45pm until 10pm, with the chance to wind down, enjoy some great food and network with your peers.