The introduction of cuMobile has revolutionised how Credit Union members manage their finances, providing them with numerous benefits that enhance convenience, security and financial control.
Lurgan Credit Union has been committed to offering exceptional financial services to their members for over 60 years. To mark this milestone and to continue to offer excellent member experience, Lurgan Credit Union recognised the necessity of a robust mobile banking app.
The primary goals of this project were to enhance accessibility, streamline loan processes and provide a secure and user-friendly interface.
To maintain brand consistency, the app was meticulously branded to reflect Lurgan CU’s identity. This involved:
“Our strategic partner Wellington IT have built a great mobile app that allows our members to transact and engage with Lurgan CU. The implementation process was smooth, and their support has been commendable. Our members have praised the app’s functionality and security features, a testament to the team’s commitment to excellence.”
Manager (HR, H&S and IT)
Lurgan Credit Union
Security was a top priority, achieved through:
Biometric Authentication: For added security, the app includes biometric login options such as fingerprint recognition and Face ID, providing quick and secure access to accounts.
Two-Factor Authentication (2FA): Enhanced security measures, including 2FA, ensure that member accounts are protected from unauthorised access. As a bonus, if a member sets up biometric login during their first session, One Time Passcodes are no longer required, which streamline the process.
Real-Time Alerts: Members receive notifications for all transactions, including payments, withdrawals, and deposits, helping them stay informed about their account activity.
Additional Features
The app was launched on both the App Store and Google Play Store, accompanied by a marketing campaign to inform members of its features and benefits
Staff are always on hand to assist members with navigating the new app should they need it and Lurgan Credit Union have published links to handy tutorials on their website and on social media.
Lurgan Credit Union’s team worked enthusiastically on launching a range of marketing campaigns to increase awareness and downloads of the app and membership overall. With an average of 400 new app downloads per month, attributed to their marketing campaigns and a steady rise in memberships overall.
“Members have been amazed by the app’s functionality and usability. They can check their balances, apply for loans, pay money in using debit cards 24/7 and use Face ID or fingerprint for logging in, which has been incredibly beneficial.”
Manager (HR, H&S and IT)
Lurgan Credit Union
User Adoption: Significant adoption of the new mobile app by members. With 42% of members who were already utilising online banking, downloading the app.
User Feedback: Positive feedback highlighted the app’s functionality.
Security: Members appreciated the added security and convenience of biometric login.
“Wellington IT’s contribution to our mobile app project has been invaluable. They brought innovative solutions to the table, ensuring that our app provides a top-notch user experience. Features like the loan calculator and the ability to apply for loans directly on the app have been game-changers for our members. Their professional approach and dedication have made this project a huge success. We are now planning the ability to draw down loans from the App.”
Manager (HR, H&S and IT)
Lurgan Credit Union
