Wellington IT’s IT Managed Service provides peace of mind to Ardee that a trusted partner is looking after their IT. It’s also freeing up their time to focus on their digital strategy. Bundled together with regular reports, up-to-date patch management and monthly and quarterly meetings, Ardee’s IT needs are covered.
What’s more, if an IT issue arises, they know exactly who to call for prompt assistance. This provides assurance to Ardee Credit Union and is now in line with CBI regulations.
Before Ardee moved to Wellington IT’s Managed Service, they weren’t clear as to which of their suppliers were responsible for which IT issues, therefore were unsure who to call for support. They had various third-party providers that they had to manage and build relationships with, which could get confusing.
Providers were passing their queries back and forth, and they felt like they weren’t being supported.
With the CBI pushing for a managed service for Credit Unions, Ardee knew they had to change their current processes.
We are delighted that our managed service is provided by Wellington IT who also provide us with our core system. We feel very assured that one company is looking after everything, and it’s a company we’ve worked with for the past 26 years. Our IT could not be in better hands”
Assistant Manager
Ardee Credit Union
Wellington’s ITMS team visited Ardee and carried out a detailed IT audit, completing a full asset register and providing feedback on the audit report along with recommendations to improve the efficiencies of their IT infrastructure.
The IT Managed Service provides monitoring using ConnectWise Automate agent deployed on the PCs which allows Ardee staff to focus on what they do best – serving their members – without worrying about IT issues occurring. Regular discussions around PEN testing, Disaster Recovery and Business Continuity Planning and execution are all covered within Wellington’s managed service.
The daily and weekly reports pulled from out ticketing and monitoring software Connectwise Manage & Automate allow Wellington IT to flag any potential issues, so work can be completed proactively instead of reactively and identified before it has an impact on the end user.
For example, The Dell Open Manage portal highlighted a potential issue with one of the physical host servers. Wellington IT were able to communicate directly with Dell to arrange an onsite visit from one of Dells engineers to rectify the problem replacing the part under warranty. All of this happened without any interaction needed from the Credit Union.
Outsourcing the management of our IT systems to Wellington IT has proven extremely beneficial as it frees up our time and allows us to focus on achieving our strategic goals. Wellington IT have everything covered, from the initial infrastructure audit and asset inventory to change management and disaster recovery testing. It gives us great peace of mind to know that Wellington IT are managing our IT, therefore have full knowledge of all our systems, allowing them to work proactively to prevent any issues, as opposed to reactively. Wellington IT have exceeded Ardee’s Service Level Agreement, with an uptime of 99.9%”
Assistant Manager
Ardee Credit Union
Ardee Credit Union was founded to encourage thrift and provide affordable credit to its members in a non-profit making organisation. This purpose is as valid today as it was all those years ago.
With assets over €100M and an ever growing membership, Ardee Credit Union are continuing to serve their members and uphold their mantra “Stronger Together”.
