Digital Transformation has never been a hotter topic for the financial sector! Our CTO, Ian Glenn is a guest on the TechRadio podcast, where he speaks to TechCentral.ie editor Niall Kitson about digital transformation in the Credit Union sector.
In this interview, Ian discusses recent research carried out by Wellington IT which found that Credit Unions are recognised for being trustworthy and delivering exceptional customer service, but many people didn’t realise that they offer digital services both online and through the cuMobile app. You can view that research in our whitepaper here.
Ian mentions the increase in demand from members for digital services, especially among younger demographics. He says that there is now an expectation from customers for digital access due to the rise of fintechs in the Irish market.
Ian also notes the importance of accessibility and ease-of-use of the cuMobile app, and how biometric technology helps to make it more user-friendly and creates a better customer experience. He discusses how the app is being continuously improved and upgraded as technology evolves, and how Wellington IT is currently looking at rebranding the app.
Listen back to the podcast below at 14 minutes!
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